+86-178-7191-4945        sales@zsgraduation.com
FAQ
FAQ
  • 1. How do I place an order?

    We accept orders via email and phone. For all your orders, please email sales@zsgraduation.com or call 0086-178-7191-4945 for pricing.

  • 2. Do you offer customized graduation products?

    Yes, we offer customized options for stoles, honor cords and tassels. Please email us the details of your graduation products, we will get back to you with a quote and estimated delivery date.
  • 3. Do you have any order minimums?

    No, none at all. You can order 1 piece if that's all you need.
  • 4. Do you offer free samples for bulk orders?

    Yes, we offer free samples to schools, universities, churches and organizations. Please contact the sales team via sales@zsgraduation.com, our sales team will contact you within 24 hours.

  • 5. Do you offer discounts for bulk orders?

    Yes, we offer discounts for bulk orders.
  • 6. Do you accept Purchase Orders?

    Yes, we do accept purchase orders from schools, universities, organizations, other public institutions, wholesale and companies. Please send your order to sales@zsgraduation.com and our sales team will contact you within 24 hours.

  • 7. Do you ship internationally?

    Yes, we ship the products worldwide by Post service, Fedex, DHL or UPS.

  • 8. How long will my order take?

    Estimated delivery time = processing time + shipment time


    (1), Processing Time:


    In-stock stoles: 2-3 business days to process and ship.


    Custom stoles: 2-3 weeks to produce before shipping.


    (2), Shipping Time:


    Standard Shipping: 5-8 business days.


    Expedited Shipping: 3-4 business days.

  • 9. I need my sashes FAST — can you help?

    While we encourage our customers to place their sash orders 3 weeks or more prior to their event, we understand that may not always happen. Rush orders can be placed with PRIOR approval, Just email us to sales@zsgraduation.com or call 0086-178-7191-4945.

  • 10. What is the status of my order? Has it shipped yet?

    Once your order has been shipped, you will receive a shipping confirmation email with a tracking number, you can use this tracking number to monitor the status of your delivery.

  • 11. What's the difference between a Graduation Sash and a Graduation Stole?

    In regards to Graduation sashes and stoles, technically nothing. They are essentially 2 different words that refer to the same thing.

  • 12. What methods of payment do you accept?

    We are equipped to securely process orders via PayPal & Alibaba. 
  • 13. Can I purchase additional accessories for my graduation ceremony?

    Yes, we offer a variety of graduation accessories including stoles, honor cords, tassels, caps and gowns, diploma covers, etc. You can contact us for assistance in finding the perfect accessories for your ceremony.

  • 14. Customer Service Guarantee

    We take pride in making sure each and every sash/stole, honor cord and tassel is delivered in beautiful condition. We dedicate ourselves to our customers and those who proudly wear our graduation products. If you are not completely satisfied with your graduation products, for any reason due to our negligence, and tell us within 48 hours of receiving them, then we will either remake urgently and resend them free of charge or refund your money in full.

  • 15. How can I contact customer service for further assistance?

    You can reach our customer service team via email at sales@zsgraduation.com Our representatives are available to assist you with any questions or concerns you may have.

    If you have any other questions or inquiries not addressed in this FAQ, please don't hesitate to contact us. We're here to help make your graduation experience memorable and stress-free.

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 Phone: +86-178-7191-4945
 Email:  sales@zsgraduation.com
 Address: No.95 Kaiyuan East Road, Changsha 410100, China
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